Eligibility for Returns and Exchanges
As an operating standard for this store, please reach Dash before mailing an item to obtain approval and the applicable return steps, while eligible merchandise can be returned without a stated reason or exchanged during the 30 days following delivery.
Order Cancellation and Authorized Returns
Returns normally go to 2977 N Piedra Rd, Sanger, California, 93657, United States, subject to the authorization details supplied by Dash before mailing; in the same context, you can request cancellation while the order remains unshipped; dispatched orders follow this Refund Policy, and this rule governs the applicable process.
Return Shipping at Our Cost
As applied to eligible customer requests, under Dash's service standards, return freight remains the merchant's responsibility when an order is damaged, defective, incorrect, or incomplete; approved no-reason returns and exchanges are sent back at Dash's cost through a prepaid label or comparable arrangement.
Items Outside the Change-of-Mind Policy
As part of this published policy, items made to order, marked clearance or Final Sale, issued as gift cards, or opened when intimate or hygiene-sensitive fall outside the no-reason policy; accordingly, these exclusions do not reduce customer rights when goods arrive damaged, defective, incorrect, or incomplete or when law requires a remedy.
Condition of Returned Items
For a transparent customer experience, keep and return included accessories, parts, and packaging to the extent reasonably possible; accordingly, a deduction can apply solely where permitted and where unnecessary handling has reduced the item's condition, as reflected in this published policy.
Refund Processing
For straightforward administration, for Dash customers, after receipt and inspection, an approved refund is returned to the original payment method within 5-10 business days; the customer's bank or card provider controls any additional posting delay, and this rule governs the applicable process.
Merchant Information
Business name: Dash
Trade name: Dash
Email: Support@bydasl.shop
Phone: 9736925744
Physical address: 2977 N Piedra Rd, Sanger, California, 93657, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)